Contact & Support Policy
We aim to provide timely and helpful support. Please review the guidelines below to ensure smooth communication.
Contact methods
- Phone: 03-5856-8200 (for current rentals only)
- Email: info@yasukari.com
- Online inquiries: Contact page
Support hours
Business days 10:00 a.m. - 5:00 p.m. (closed on Mondays and holidays).
Messages received after 5:00 p.m. or on closed days will be handled on the next business day.
Response timeline
We typically respond within one business day. During peak seasons, responses may take longer.
When contacting us
Please include your name, reservation number, and desired bike model to help us assist you quickly.
Emergencies and roadside assistance
If an accident or breakdown occurs during your rental, contact us immediately and follow the instructions in your rental documents.